Still not regular on my blogs, but seeing that the reason is because I am working I like to believe that this is a good reason not to be behind my desk.
Our 1st birthday deal that we sent out was very well received in fact I ended up extending the offer which was amazing to me. The wonderful emails , the feedback about our work has just been amazing. It really does make me smile each time. With training new workers my customers have been so instrumental in helping their training with positive feedback and constructive concerns. Could not ask for more.
With more employees now I have been allowed more time to focus on the other side of business with marketing, looking at new website makers and in house computer systems. Some thing that for the longest time I have had to do at the end of the day as cleaning is always first priority.
This week myself and another office worker have been looking at different ideas about marketing. In doing this research he showed something to me that bothered me and had me wondering where do you draw the line in marketing your business and outright knocking another.
My office worker showed me some Facebook Fanpages he had found that were for other cleaning businesses in town. Very good pages but what concerned me was that on one page in particular there is a letter that is supposedly (can not say if the person is real or not, I do not know) by a woman who wanted to warn everyone off of using a well known cleaning company here in town. She went on and on about why they had messed up. What concerned me is I know the owner of this company and what was written in this letter, some of it I know for a fact to be false. Concern number two, the other company's FB page she posted this letter on, did not delete the letter. This company did not clean for her either, yet this is a letter that was posted under their "recommendations" section. How is this considered a recommendation?
Maybe I am old fashioned, maybe I am not a cut throat business person but this letter, where it was posted and their response to it bothered me. Certainly I can not speak for others but I can say honestly that yes I have heard many, many stories about other cleaning companies in town and even independent cleaners. Have I been told their names? Yes. Everyone has a need to be heard and if they feel as though they have not, well you often are the one they will ask to listen. I could never imagine allowing someone to post a letter on my page publicly naming another local business, berating everything about them, and then thank them for sharing their story. Truth is I don't understand why any company would. Am I old fashioned? Am I not cut throat enough? Maybe. What I would love to hear is feedback on what you think. Is it a good idea to allow your social media page to be used to publicly bashed another business or not?
