Celebrating 1st Anniversary !! Our gratitude, our growth our learning !

1st year Anniversary !!

Wow! We are coming up on our 1st year anniversary! It is hard to believe, time passed by so quickly. Most days it feels as though we just started yesterday. I have had a little time this week to sit back and reflect on how grateful I am, how much I have learned and how much growing I have done and the whole company as well.

So what do I know? I am asked this a lot by many people. "You must know a lot about cleaning. Can you tell me how to.... ". The truthful answer that I always give is "Do not ask me what I know, be better to ask me what I do not know". There is so much growth in the residential cleaning industry at the moment, it is amazing. New products, new methods, new training. I would look foolish to say I know everything, that would be impossible. What I do know is that I can find the answer for you. The learning in this field is constant and innovative. I am proud to be part of this field. To see all the effort that those who work in residential or commercial cleaning are putting into new ideas and concepts. To keep our clients homes cleaned properly with all the new and different materials used today in building homes, it is extremely important to constantly keep learning. What I learn, I pass onto my employees helping them to grow and become even better cleaners.

I have learned that it takes a special person to clean, especially with our method of cleaning. Over the past year I have interview many people, hiring a few that seemed to be a good fit. No matter how many interviews you do, references you call or even evaluations you have potential employees go through, at the end of the day you never truly know if it is the right fit for someone until they have gone out and started to work in the field. How does that saying go , "Many have tried, many have failed". I put as much focus on creating a wonderful work atmosphere for our employees as I do on cleaning a client's home. Letting them know that they have an employer that truly cares about them. From having coffee for them each morning to the large amount of training time. Most people do not realize how much time, effort and money I put into training my employees. Our cleanings are so specialized that it takes much time to make sure that a new employee is well and solidly trained. For me it is worth all of it. To having my employees know how much I really do value them, to my client's knowing that even if I am not the one cleaning they will still have the standard they are use to in their cleans.

What else have I learned ? That copying is the sincerest form of flattery. When I first started I watched a lot what other cleaning businesses were doing. After the first month I stopped. Why? At the end of the day what matters most is only what I am doing. There is room enough for everyone. What I provide is specialized to our company. What the others do, that is there business. Keeping the focus on what we do best, continuing to improve our service, that is what matters most. Learning from our mistakes, learning from customers feedback and constantly changing and adapting to provide a service that our customers want and need.

My honest gratitude to our customers. It has been truly not just through what I see as gold standard customer service, but through their valued feedback that we are constantly growing and improving. Do we make mistakes?? Yes !! When mistakes happen we correct them above and beyond what is expected of our customers, and mark it down so we can improve to not have that particular mistake happen again. When I have customers telling me that they have never met as "fussy of a cleaner" as me and that they love it, I am so grateful that every morning I get up and do the work I do.

Grateful for the many customers we have who have had negative experiences before us, but through having us come clean their homes they have learned that there is a company of people who truly care. My employees receive much gratitude from me. For all the hard work they do, and do with pride. For their desire to constantly do well and learn from their mistakes. For the jokes they crack with me or the stories that they share. For taking care of our customer's homes and even there pets giving them love and affection, I am grateful.


This 1st year has been an amazing year !! I have learned, I have grown, I have immense gratitude to our customers and all of those people who have helped me in areas that I need help (taxes would be one. my bookkeeper is amazing !)  I look forward to many years to come of learning and growing. Thank you to all of you.